Profile Synopsis
• Experience: healthcare industry (10+ yrs), customer success (10+ yrs), product/project lifecycle management (8+ yrs)
• Thrives on using technical, research, and analytical skills to tackle complex challenges and find innovative solutions.
• Keen ability to adapt and thrive in challenging environments, having served in various roles in the military, fire department, healthcare IT organizations, and fast-paced start-up environments.
• Master at prioritizing and executing ideas, while establishing and maintaining an effective working relationship with stakeholders.
• Currently serving as the telehealth platform product manager at MedStar Institute for Innovation to deliver personalized, seamless, and frictionless digital patient care experience in the DMV (District of Columbia, Maryland, Virginia) community.
Skills
• Product Vision, Strategy, and Roadmapping
• Defining Product Requirements and KPIs
• Deployment Strategy and Release Management
• Monitoring Progress
• Risks Identification, and Opportunity Assessment
• Managing Conflicting Priorities
• Web and Mobile Enabled Solutions Development
• UI/UX Wireframing
• Quality Assurance & Continuous Improvement
Journey
Telehealth Platform Product Manager (MEDSTAR HEALTH - INSTITUTE FOR INNOVATION) | 2022–Present
• Led ten cross-functional vendor partnerships and end-user collaboration to design, launch, and optimize platforms, delivering innovative virtual care solutions that accelerate MedStar Health’s digital health strategy and improve patient outcomes.
◦ Patient-to-Provider - Consumer Experience: 24/7 On Demand Urgent Care at Home, Scheduled Appointments, Virtual Nursing, Biocontainment, Express Connect
◦ Provider to Provider - Consultative Experience: Emergency Medicine TeleTriage and Teleconsultation, Other Specialty Teleconsultations (Cardiology, Crisis Intervention Services, Ophthalmology, Orthopedics, Pediatric, Spine, Telestroke, Vascular)
◦ Other: Interpreting Services, Family Visits
◦ Key platform vendors Duk engaged with for multiple use cases include: Amwell, Bluestream, Safar, eVisit Core, Aceso, Doximity, Avasure, and Epic
• Influenced adoption and strategic alignment by hosting six end-user forums, including senior clinical and innovation leaders, to shape product direction and rollout effectiveness.
• Facilitated 500+ vendor meetings, ensuring seamless coordination (using Miro, SmartSheet, Monday.com, Trello, and Jira) of 30+ new product and 100+ enhancement deployments, optimizing platform performance, improving user experience, elevating user satisfaction, and measuring success using business intelligence tools (Looker and Tableau).
• Created ten product strategy roadmaps (Miro) to guide the internal team in aligning on product direction and objectives.
◦ Discover Duk's previous roadmap work → https://static.wixstatic.com/media/1a6706_2c0fbb580f704ddcbbdc343ba0a846f1~mv2.jpg
• Served as the de facto senior product manager for MedStar Telehealth Innovation Center, mentoring four new product managers and sharing lessons learned to accelerate their ramp-up and effectiveness.
• Established quarterly network meetings with the telehealth team at Johns Hopkins Medicine, another prominent healthcare organization in the DMV community, facilitating valuable exchanges of insights, best practices, and challenges between both teams to enhance patient care and promote mutual learning and growth.
• 2026 CareLab & MTIC Innovation Impact Award Recipient.
Learn more about the MedStar Institute for Innovation's Telehealth department → https://www.medstarhealth.org/innovation-and-research/medstar-institute-for-innovation/care-innovation-lab
Master of Science in Health Care Management (JOHNS HOPKINS UNIVERSITY) | 2021–Present
• Coursework: Medical Devices, U.S. and Global Health Care Systems, Information Systems, Law and Regulations, Analytics, Evaluating Innovation, Discovery to Market, Organization and Management
◦ This program equipped me with advanced expertise in healthcare, digital transformation, innovation management, analytics, and regulatory strategy. Rigorous projects and hands-on work with leading databases strengthened my ability to rapidly source, evaluate, and synthesize critical information. This empowers me to anticipate market trends, validate product opportunities, and drive evidence-based decisions; these are key strengths for a product leader in digital health. My research agility and data-driven approach enable cross-functional teams to deliver high-value, innovative solutions in fast-paced environments.
◦ Being part of America's first research institution renowned for both historic and breakthroughs, such as the global COVID-19 tracker, Digital Health Scorecard, CPR, the first automatic internal defibrillator, and Heparin, immersed me in a culture of research-driven excellence. This environment has fundamentally shaped my ability to deliver cutting-edge digital health solutions.
Project Manager (GAINWELL TECHNOLOGIES) | 2019–2022
Project Manager (EPIC SYSTEMS) | 2018
• Orchestrated 400+ stakeholder meetings and collaborated with 100+ global cross-functional team members to build, launch, and stabilize innovative web and mobile application solutions for seamless digital visit verification experience.
• Oversaw the product development lifecycles of 200+ deliverables such as release notes, documentation, and training materials, and groomed product backlog weekly to prioritize and plan for the next sprint cycle.
• Within two years, landed recognition from the corporate leadership for exceptional performance acknowledging a consistent track record of delivering results to the client – the Wisconsin Department of Health Services.
• Partnered with users to uncover friction in intake workflows, define improvement opportunities, and build roadmaps coordinating corporate-wide feature development.
• Supported inpatient product delivery at eight large hospitals.
Emergency Medical Technician and Firefighter (Laurel Volunteer Fire Department) | 2015–2017
• Managed 500+ emergency situations, providing 300+ medical treatments, maintaining detailed documentation, and partnering with 20+ hospital staff to facilitate smooth patient transfers to trauma care units.
• Designed 10+ new training initiatives to onboard three new crew members.
Healthcare Specialist (ARMY NATIONAL GUARD) | 2014–2020
• Deployed 15+ pop-up clinics, delivering essential emergency medical treatments to 60+ wounded soldiers.
• Finished first place in 2017 best junior medic competition at HHC 1-175th Infantry Battalion.
Bachelor of Science in Business Management (UNIVERSITY OF MARYLAND – COLLEGE PARK) | 2012–2017
• Coursework: Strategic Management, Decision Making, Cross-Cultural Challenges, Leadership & Teamwork, Evaluating Ventures
• Senior Leadership/Mentorship Award Recipient (2017): Selected from 700+ graduating students for demonstrating remarkable achievements in making positive contributions to both campus and community.
Additional Information
• Certifications: Certified Scrum Product Owner (CSPO) | Certified Scrum Master (CSM) | Project Management Professional (PMP)
• Languages: Korean (Native), English (Fluent), Spanish (Intermediate)
• Operational Director @ Johns Hopkins Product Management Club (2026): Identified workflow gaps, guided the implementation of knowledge sharing systems, and coached the team on the importance of documentation, effective communication, and ownership.
• Mentor, Healthcare Hackathon with AI @ Georgetown University (2024): One of the 14 distinguished mentors from academia and industry invited to connect with Georgetown students, share insights, and help create innovative AI and medicine prototypes for better patient care.
• Finisher, Ultra-Marathon (2017): Completed 50K.
• Graduate, Entrepreneurship Fellows Program (2015-2017): One of the 40 students to join a cohort and learn about emerging new enterprises. Launched YUMpreneurship Showcase 2016, an exclusive food product conference that brought 600+ food enthusiasts and 50 vendors, donating all net proceeds (approximately $2000) from the conference to the Manna Food Center.
• Teaching Assistant, Creativity for Innovators (2017): Helped deliver learning products for a 40-student class. Coordinated design thinking sessions. Prepared and coached six teams to present product prototype solutions to three innovation executives at Under Armour.
• Study Abroad in China (2016): Explored the arts, history, and language of China.
• Philanthropy Officer, Phi Kappa Sigma – Alpha Zeta Colony (2013-2014): One of the 20 founders. Championed the organization's seven philanthropic initiatives. Conducted five interviews, market research, and data analysis to gain a deep understanding of community needs and identify new opportunities to pursue.
• Resident Assistant (2013-2014): Completed 15+ interviews and data analysis to gain a deep understanding of residents’ needs, prioritize problems, and provide mentorship and 10+ resources to enhance community experience and to create a positive environment. Led eight floor meetings, designed six marketing products, and spearheaded six events for 60+ residents to promote community relations and cultural understanding.
• Community Development Officer (2012-2013): Gathered and analyzed feedback from 600+ Ellicott Hall residents through interviews and surveys and presented findings in 25+ weekly board meetings. Designed 10 community events to engage with residents, provide resources, and develop community relations.
Let's Connect
I am open to connecting and learning about collaboration opportunities to revolutionize the future of the healthcare industry