Profile Synopsis
• Experience: healthcare industry (8+ yrs), customer success (7+ yrs), project management (6+ yrs), product launch (5+ yrs)
• Thrives on using technical, research, and analytical skills to tackle complex challenges and find innovative solutions.
• Keen ability to adapt and thrive in challenging environments, having served in various roles in the military, fire department, healthcare IT organizations, and fast-paced start-up environments.
• Master at prioritizing and executing ideas, while establishing and maintaining an effective working relationship with stakeholders.
• Currently serving as the telehealth platform product manager at MedStar Institute for Innovation to deliver personalized, seamless, and frictionless digital patient care experience in the DMV (District of Columbia, Maryland, Virginia) community.
Skills
• Product Vision, Strategy, and Roadmapping
• Defining Product Requirements and KPIs
• Deployment Strategy and Release Management
• Monitoring Progress
• Risks Identification, and Opportunity Assessment
• Managing Conflicting Priorities
• Web and Mobile Enabled Solutions Development
• UI/UX Wireframing
• Quality Assurance & Continuous Improvement
Journey
Telehealth Platform Product Manager (MEDSTAR HEALTH) | 2022–Present
• Led three end-user forums and engaged 100+ internal and external stakeholders (including the Chief Medical Officer, the VP of Data Innovation Lab, and the Director of New Initiatives) to drive the adoption of MedStar Institute for Innovation’s telehealth products, with a focus on virtual on-demand visits, scheduled visits, provider-to-provider consultations, and interpreting services.
• Facilitated 300+ vendor meetings, ensuring seamless coordination (SmartSheet, Monday.com, Trello, and Jira) of 30+ new product and 60+ enhancement deployments, optimizing platform performance, improving user experience, elevating user satisfaction, and measuring success using business intelligence tools (Looker and Tableau).​
• Created nine product strategy roadmaps (Miro) to guide the internal team in aligning on product direction and objectives.
• Established quarterly network meetings with the telehealth team at Johns Hopkins Medicine, another prominent healthcare organization in the DMV community, facilitating valuable exchanges of insights, best practices, and challenges between both teams to enhance patient care and promote mutual learning and growth.
• Awarded 2023 Peer Recognition at MedStar Institute of Innovation for outstanding leadership and teamwork.
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Master of Science in Health Care Management (JOHNS HOPKINS UNIVERSITY) | 2022–Present
• Coursework: Medical Devices, U.S. and Global Health Care Systems, Information Systems, Analytics, Evaluating Innovation, Discovery to Market
Project Manager II and Business Analyst II (GAINWELL TECHNOLOGIES) | 2019–2022
• Orchestrated 400+ stakeholder meetings and collaborated with 100+ global cross-functional team members to build, launch, and stabilize innovative web and mobile application solutions for seamless digital visit verification experience.
• Oversaw the product development lifecycles of 200+ deliverables such as release notes, documentation, and training materials, and groomed product backlog weekly to prioritize and plan for the next sprint cycle.
• Within two years, landed recognition from the corporate leadership for exceptional performance acknowledging a consistent track record of delivering results to the client – the Wisconsin Department of Health Services.
Project Manager I (EPIC SYSTEMS CORPORATION) | 2018
• Collected user feedback, conducted market research, and coordinated corporate-wide feature development by scoping, creating roadmaps, and providing weekly updates to four senior leaders to seize opportunities to maximize product impact.
• Prepared, with senior project leads, plans for New York-Presbyterian Hospital’s inpatient product implementations.
Emergency Medical Technician and Firefighter (Laurel Volunteer Fire Department) | 2015–2017
• Managed 500+ emergency situations, providing 300+ medical treatments, maintaining detailed documentation, and partnering with 20+ hospital staff to facilitate smooth patient transfers to trauma care units.
• Designed 10+ new training initiatives to onboard three new crew members.
Healthcare Specialist (ARMY NATIONAL GUARD) | 2014–2020
• Deployed 15+ pop-up clinics, delivering essential emergency medical treatments to 60+ wounded soldiers.
• Finished first place in 2017 best junior medic competition at HHC 1-175th Infantry Battalion.
Bachelor of Science in Business Management (UNIVERSITY OF MARYLAND – COLLEGE PARK) | 2012–2017
• Coursework: Strategic Management, Decision Making, Cross-Cultural Challenges, Leadership & Teamwork, Evaluating Ventures
• Senior Leadership/Mentorship Award Recipient (2017): Selected from 700+ graduating students for demonstrating remarkable achievements in making positive contributions to both campus and community.
Additional Information
• Certifications: Certified Scrum Product Owner | Certified Scrum Master | Project Management Professional
• Languages: Korean (Native), English (Fluent), Spanish (Intermediate)
• Mentor, Healthcare Hackathon with AI @ Georgetown University (2024): One of the 14 distinguished mentors from academia and industry invited to connect with Georgetown students, share insights, and help create innovative AI and medicine prototypes for better patient care.
• Finisher, Ultra-Marathon (2017): Completed 50K.
• Graduate, Entrepreneurship Fellows Program (2015-2017): One of the 40 students to join a cohort and learn about emerging new enterprises. Launched YUMpreneurship Showcase 2016, an exclusive food product conference that brought 600+ food enthusiasts and 50 vendors, donating all net proceeds (approximately $2000) from the conference to the Manna Food Center.
• Teaching Assistant, Creativity for Innovators (2017): Helped deliver learning products for a 40-student class. Coordinated design thinking sessions. Prepared and coached six teams to present product prototype solutions to three innovation executives at Under Armour.
• Study Abroad in China (2016): Explored the arts, history, and language of China.
• Philanthropy Officer, Phi Kappa Sigma – Alpha Zeta Colony (2013-2014): One of the 20 founders. Championed the organization's seven philanthropic initiatives. Conducted five interviews, market research, and data analysis to gain a deep understanding of community needs and identify new opportunities to pursue.
• Resident Assistant (2013-2014): Completed 15+ interviews and data analysis to gain a deep understanding of residents’ needs, prioritize problems, and provide mentorship and 10+ resources to enhance community experience and to create a positive environment. Led eight floor meetings, designed six marketing products, and spearheaded six events for 60+ residents to promote community relations and cultural understanding.
• Community Development Officer (2012-2013): Gathered and analyzed feedback from 600+ Ellicott Hall residents through interviews and surveys and presented findings in 25+ weekly board meetings. Designed 10 community events to engage with residents, provide resources, and develop community relations.
Let's Connect
I am open to connecting and learning about collaboration opportunities to revolutionize the future of the healthcare industry